Delivery & Returns

How does shipping & delivery work?

✔︎ Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

Please note if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible.   

Delivery timeframes vary depending on your location. With standard shipping and you can expect your order to arrive within 5-15 business days. Standard shipping is free on all orders.

The table below shows delivery timeframes for all locations.

US & Canada: 5-10 Days
UK: 5-10 Days
Australia: 5-10 Days
New Zealand: 5-10 Days
 
*Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above.

What is your returns policy?

✔︎ We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

  1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 
  3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached tag, stakes and specialty packaging. 
  4. You must provide a photo of your item/s prior to shipping so we can assess the condition.